Support
Contact Heyji
Need help with your account, a booking, payments, privacy, or our policies? Send us the details and our team will review your request.
Last updated: August 12, 2026
Account and product support
Help with sign-in, consultant pages, bookings, calls, messages, wallets, or payouts.
Email supportPrivacy requests
Request access, correction, deletion, or assistance with how your information is handled.
Email supportLegal and policy questions
Questions about our Terms and Conditions, Privacy Policy, or formal legal notices.
Email supportHow to reach us
We aim to review messages promptly during normal business days. Complex payment, privacy, or security requests may require additional verification and time.
Help us resolve your request
Please include the email address associated with your Heyji account and a clear description of the issue. For a booking or transaction, include its reference and date, but do not email passwords, one-time codes, full card details, government ID numbers, or unnecessary health information.
If you are reporting a security concern, use “Security report” in the subject line and explain the affected page or feature. Do not access, alter, or download another person’s information while testing.
Before contacting us
Answers about use of the service and handling of personal information may already be available in our Terms and Conditions and Privacy Policy.
Heyji is not an emergency service. If you or another person is in immediate danger or needs urgent medical assistance, contact local emergency services or an appropriate crisis helpline.